SAFARI SPECIALIT

SKILLS & EXPERIENCE REQUIRED

 

• Experience and knowledge of Southern Africa safari sales

• Skilled in designing detailed and individualized quotes for itinerary requests

• Excellent sales and strong customer service focus

• Strong administration and organizational skills with great attention to detail with desire for continuous improvement

• Excellent time management skills with the ability to multi-task and prioritize tasks

• Proactive mindset and can-do attitude

• Experience in handling demanding situations (e.g. complaints, last minute requests, changes whilst travelling)

• Experience in and willingness to handle issues outside of office hours when required

• Self-starter and the ability to work independently as well as within a broader team setup

• Energetic and eager to learn

 

RESPONSIBILITIES & DUTIES

 

• Handling of safari requests on behalf of the company received from repeat or recommended guests via the company’s websites and social media channels, corporate and charitable partners

• Inspire potential clients with knowledge of Southern Africa properties and destinations by proactively engaging with clients, advising on itinerary routing, logistics and suitability of options

• Compile attractive tailor-made itineraries to match client expectations and budgets

• Ensuring turnaround time targets are met/exceeded and attention to detail is paid to the itinerary at quote, confirmation and pre-travel stages

• Follow up with clients after a safari for any feedback and encourage referrals

• Working alongside the Sales Ops Manager

• Strive to meet and exceed personal and team KPIs to meet company growth goals, including sharing best practise and ideas with the team on a proactive basis

• Report any errors or issues to your line manager immediately on discovery

• Provide proactive support to colleagues in peak or leave times

• Contribute ideas, testing and feedback to aid the continual improvement of systems including reservations system, guest itineraries and others as required

 

 

CONDITIONS AND HOURS OF WORK

 

You are required to work 9 hours per day, including an hour lunch break. The working hours are 09h00 to 18h00 with some flexibility

You will be required to be available afterhours and on weekends (i.e. on standby occasionally) as and when needed. This includes checking online booking platforms for possible last-minute arrivals / bookings (on a rotational basis within the team)

You may be required to work alternative South African public holidays, for which you may be compensated with time off in lieu

Overtime may be required during peak periods, for which you may be compensated with time off in lieu

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SALARY Negotiable

CVs to Careers@balantatours.com