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INSURANCE

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GENERAL

WE ACCEPT

HEAD OFFICE

First Floor, West Wing

6 Kikuyu Drive

Sunninghill, Johannesburg 

South Africa 2191

Tel : +27  72 091 5771  ( SA )

Tel : +1  229 443 5409 ( USA)

 

© BALANTA IMAGINE (PTY) LTD  2017

Proudly created by Balanta Imagine

General Terms & Conditions

*Please read carefully*

Deposit: 15% deposit per person is required to secure your reservations.

 

Deposit due date to be determined by each specific tour.

A penalty of R500 will be added for late deposit.

 

Deposits are non-refundable

All prices quoted exclude any financial transacton costs which your bank may charge. These charges are for the traveler's account?

 

CANCELLATION POLICY

Cancellation notification emailed to: cancellation@balantatours.com  

          

Deposit.............................Non-Refundable

35 days or more prior start date....100% refund

34 - 21 days prior start date...........50% refund

20 - 14 days prior start date...........25% refund

14 days or less prior start date.......0% refund

PAYMENT METHODS

To make payment using credit card or Paypal go to our "pay online" tab or click on link below.

https://www.balantatours.com/balanta-pay-online

Optional Payment method

For non-standard payments, Bank Deposit, Bank Transfer,  Money Gram, Western Union, etc.

contact us by phone or email:

NOTE: Applicable fees will apply

 

Final Payment

Final payments received after due date will be subjected to a R500 late penalty fee.

 

If you need to cancel your Tour Commitment please send a confirmaton e-mail to

cancellation@balantatours.com We will process your refund options within 1-2 business days. If you are eligible for a refund it will be based on the time frame of your notification and the related loss of total cost listed above.  Refunds will be processed within  21 days.

 

Invoices

An invoice will be sent to you via e-mail each tme you make a payment. Please verify the details on your invoice.
 

IMMIGRATION REQUIREMENTS

please check your consulate or embassy for visa requirements for entrance into South Africa and all other countries included on tour. All travellers will be personally responsible for ensuring that they are in the possession of and have complied with the correct travel documentation, including passports valid for the minimum period after the tour required by law in each country the traveller will visit. Failure to obtain all valid travel documents shall not entitle the traveller to a refund.

Health Requirements

please check with your consulate or health practitioner for requirements and recommendation. There are a lot of countries that does not require shots to enter South Africa.

Travel Insurance

Balanta Imagine do not provide travel insurance. All travellers are solely responsible to take out comprehensive travel insurance and to familiarise themselves with any exceptions and conditions as may be imposed by the insurer or underwriters issuing the policy.

Loss/Damage

Balanta Imagine shall not be liable for any loss, damage or expense of any nature whatsoever suffered by the traveler arising from:

*  The loss of or any damage to any property
*  The cancellation or curtailment of any tour

*  Sickness, quarantine, weather conditions of any nature

 

 

By being a participant of this tour you agree to all our terms and conditions listed.