General Terms & Conditions
*Please read carefully*
Deposit: 15% deposit per person is required to secure your reservations.
Deposit due date to be determined by each specific tour.
A penalty of R500 will be added for late deposit.
Deposits are non-refundable
All prices quoted exclude any financial transacton costs which your bank may charge. These charges are for the traveler's account?
Cancellation notification emailed to:
35 days or more prior start date....100% refund
34 - 21 days prior start date...........50% refund
20 - 14 days prior start date...........25% refund
14 days or less prior start date.......0% refund
To make payment using credit card or Paypal go to our "pay online" tab or click on link below.
Optional Payment method
For non-standard payments, Bank Deposit, Bank Transfer, Money Gram, Western Union, etc.
contact us by phone or email:
NOTE: Applicable fees will apply
Final payments received after due date will be subjected to a R500 late penalty fee.
If you need to cancel your Tour Commitment please send a confirmaton e-mail to
We will process your refund options within 1-2 business days. If you are eligible for a refund it will be based on the time frame of your notification and the related loss of total cost listed above. Refunds will be processed within 21 days.
An invoice will be sent to you via e-mail each tme you make a payment. Please verify the details on your invoice.
please check your consulate or embassy for visa requirements for entrance into South Africa and all other countries included on tour. All travellers will be personally responsible for ensuring that they are in the possession of and have complied with the correct travel documentation, including passports valid for the minimum period after the tour required by law in each country the traveller will visit. Failure to obtain all valid travel documents shall not entitle the traveller to a refund.
please check with your consulate or health practitioner for requirements and recommendation. There are a lot of countries that does not require shots to enter South Africa.
Balanta Imagine do not provide travel insurance. All travellers are solely responsible to take out comprehensive travel insurance and to familiarise themselves with any exceptions and conditions as may be imposed by the insurer or underwriters issuing the policy.
Balanta Imagine shall not be liable for any loss, damage or expense of any nature whatsoever suffered by the traveler arising from:
* The loss of or any damage to any property
* The cancellation or curtailment of any tour
* Sickness, quarantine, weather conditions of any nature
By being a participant of this tour you agree to all our terms and conditions listed.